Refund & Return Policy

Last Updated: June 9, 2026

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1. Overview

We aim to ensure customer satisfaction. This policy explains when and how returns, exchanges, and refunds are processed.

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2. Return Eligibility

You may qualify if:

• Item/service is damaged, defective, or incorrect
• Request is made within [X Days]
• Product is unused (if applicable)

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3. Non-Eligible Cases

• Used/consumed items
• Digital products after delivery
• Services already completed
• Discounted/promotional items (unless defective)

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4. Return Process

1. Contact support
2. Provide order details
3. Submit proof (images/video if needed)
4. Wait for approval
5. Return item (if applicable)

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5. Refund Processing

• After inspection
• Via original method or store credit
• Processing time: [X–X Days]

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6. Exchange Policy

• Only for defective/wrong items
• Based on availability

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7. Shipping Responsibility

• Customer pays return cost
• If our fault → we cover

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8. Order Cancellation

• Before shipment → allowed
• After shipment → return policy applies

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9. Special Conditions

• Slight variation in product/service may occur
• Users must follow usage instructions

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10. Contact

• Email: shoxet.com@gmail.com
• Phone: +880 1969-888555